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Three trees of places you will not post to. Anything ticked here is refused at the point of sale,
which is the polite way to avoid a country you cannot economically ship to — better than cancelling
the order afterwards.
No screenshot. This is a control inside the shipping policy editor, reached from Shipping Policies, not a screen of its own, and that
section is photographed whole in its own guide. Every part of the control is named below.
section is photographed whole in its own guide. Every part of the control is named below.
Where to find it
In the shipping policy editor, under Specify Locations to exclude, if any. Open it from
Shipping Policies.
The three trees
| Tree | What it holds |
|---|---|
| Worldwide | The continents and regions — Africa, Asia, Europe and so on. Ticking a region excludes everything inside it; expand it to exclude only particular countries. |
| Domestic Location | Places within your own country that cost more to reach — islands, remote territories, PO boxes, depending on the marketplace. |
| Additional Locations | eBay’s extra groupings that fit neither of the above. |
Each tree is expandable and takes as many ticks as you like. What is offered comes from eBay for the
policy’s site, so the three trees differ from one marketplace to the next.
Excluding a region excludes every country in it. If you post to one country in a region you
otherwise avoid, expand the region and tick the countries individually rather than the region itself.
otherwise avoid, expand the region and tick the countries individually rather than the region itself.
This is a blocklist, not a shipping service. Where you do post is decided by the
services on the policy — see domestic and
international shipping services. This control only removes
places from what those services would otherwise cover.
services on the policy — see domestic and
international shipping services. This control only removes
places from what those services would otherwise cover.
How to exclude somewhere
- Open the shipping policy from Shipping Policies.
- Find Specify Locations to exclude, if any.
- Expand the tree that holds the place — region, domestic or additional.
- Tick each place you will not post to.
- Save the policy. Every listing using it now refuses those buyers.
FAQ
Q: The trees are empty.
A: The policy has no site set, or eBay’s location list for that site has not been
fetched. Set the site first.
fetched. Set the site first.
Q: Can I exclude per listing rather than per policy?
A: The exclusions belong to the shipping policy. Make a second policy for items you
ship differently.
ship differently.
Q: A buyer in an excluded country bought anyway.
A: Check the listing is using the policy you edited, and that the revision reached
eBay.
eBay.
Q: Why are there three trees and not one?
A: That is how eBay groups them — regions, domestic special cases, and
everything else. The application shows the grouping as eBay sends it.
everything else. The application shows the grouping as eBay sends it.
Support
For further assistance you can:
- Email [email protected]
- Use the Contact Us page inside the application
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Or go to Support, the FAQs, or contact us.