Select Return Policy

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Select Return Policy chooses which of your eBay return policies this listing uses. The policies
themselves live on your eBay account — this control picks one, it does not create one.

No screenshot. This is a control inside the listing editor’s Return Policy section, not a screen of its own, and that
section is photographed whole in its own guide. Every part of the control is named below.

Where to find it

In a listing’s Return Policy section. The same control appears in the simple
editor and in bulk edit.

What is on it

Control What it does
Select Return Policy A single-choice dropdown listing each policy by its name.
The clear (×) Leaves the listing with no policy chosen, which eBay will refuse.
The list belongs to one account and one site. It is fetched for the account and site set in
Account & Site, and refetched when either changes. Until both are set
the dropdown is empty — that is the commonest reason for an empty policy list, and it is not a fault.

How to choose a policy

  1. Set the account and the site in Account & Site.
  2. Open the Select Return Policy dropdown.
  3. Click the policy this listing should use.
  4. Save the listing.

FAQ

Q: The dropdown is empty.
A: Either the account or the site is not set, or that account has no policies for
that site. Create one on Return Policies.
Q: I created a policy on eBay and it is not here.
A: The list is fetched from eBay. Reopen the listing, or refresh your profiles from
Refresh Profiles.
Q: I changed the site and the policy cleared.
A: Policies are per site. Choose one from the new site’s list.
Q: Does changing the policy change my live listing?
A: Not until the listing is revised on eBay. Save it and submit the revision.

Support

For further assistance you can:

← Back to the User Guide index

Or go to Support, the FAQs, or contact us.

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