If using Version 5+
- Click on the “Help” icon on the top menu bar
- The “Contact Us” page will be displayed by default
- Enter the requested information in the contact form
- Check the box “Upload database also?“
- Click on the button “Send E-Mail“
- Wait for the confirmation or an error message.
- If you get an error message, take a screenshot by pressing keys ALT and “Print screen” together. On some keyboards, it could be “prt sc” or a variation thereof. This will copy the screenshot to clipboard.
- In version 5+, you can also simply press function key “F9” to take a screenshot. This works anywhere in the app on any window/dialog. The screenshot will be saved in a file and you will see a message when its done. You can attach this file in your email to WonderLister customer support.
- Send an email to support@wonderlister.com. In the email body, press keys CTRL and “V” together to insert the screenshot.
If using Version up to 3.x
- Click on the main menu option “Help”
- Click on the option “Send Database to Customer Support“
- Wait for the confirmation or an error message.
- If you get an error message, take a screenshot by pressing keys ALT and “Print screen” together. On some keyboards, it could be “prt sc” or a variation thereof. This will copy the screenshot to clipboard.
- Send an email to support@wonderlister.com. In the email body, press keys CTRL and “V” together to insert the screenshot.