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The Return Policy section of the listing editor picks which of your eBay return policies
this listing uses — whether returns are accepted, how long the buyer has, and who pays the return
postage.
This section chooses a policy. The policies themselves are created and edited on the
Return Policies page.
Where to find it
Open a listing in the editor and scroll to Return Policy, or click it in the editor’s
left-hand section list.
The policy picker, the Manage link and the Show details switch.
What is on this section
| Control | What it does |
|---|---|
| Select Return Policy | The return policies held on the chosen eBay account for the chosen site. |
| Manage | Opens the Return Policies page, where policies are created, edited and deleted. |
| Show details | A switch that displays the chosen policy’s terms below the picker, read only, so you can check them without leaving the listing. |
Account and site come first. Until both are set in Account & Site,
this section shows a message naming whichever is missing.
this section shows a message naming whichever is missing.
How to use it
- Set the account and site in Account & Site.
- Choose the policy.
- Turn on Show details to confirm the terms.
- Use Manage to create a policy you do not yet have.
FAQ
Q: The section shows a message instead of a dropdown.
A: The eBay account, the site, or both are not set.
Q: The list is empty.
A: That account has no return policies for that site, or WonderLister’s copy is
stale. Create one from Manage, or refresh your business policies from
eBay Sync.
stale. Create one from Manage, or refresh your business policies from
eBay Sync.
Q: Does a “no returns” policy hurt my listing?
A: eBay’s own seller standards favour longer, free return windows, and in some
categories and marketplaces returns are compulsory. eBay enforces those rules when the listing is
submitted.
categories and marketplaces returns are compulsory. eBay enforces those rules when the listing is
submitted.
Q: I edited a policy — what happens to my live listings?
A: The policy is held on eBay and shared by every listing using it, so they all
change. Make a new policy if you only want to affect one listing.
change. Make a new policy if you only want to affect one listing.
Support
For further assistance you can:
- Email [email protected]
- Use the Contact Us page inside the application
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Or go to Support, the FAQs, or contact us.