Contact Us

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This page sends a message to WonderLister support from inside the application. It is better than writing to
us directly, because it attaches what we would otherwise have to ask you for: your version, your operating
system, your customer id, and — in the desktop application — your most recent log file.

The Contact Us page

Support hours on the left, the message form in the middle, and what to include on the right.

Support hours

  • Monday to Friday: 9 AM – 5 PM Pacific.
  • Saturday and Sunday: closed.
  • The office is closed on U.S. federal holidays.

We aim to answer every message as quickly as we can, usually within one business day.

The form

Field What it is
E-mail Where we reply. Required — check it is an address you read.
Category Required. One of Bug, Feature request, Question, Feedback or
Something else. It decides who picks the message up.
Subject Required. One line saying what this is about.
Message Required. The detail.
Send a copy of my database as well? Desktop application only. Uploads your database so we can reproduce the problem against your own
data. Optional, and never needed for a question.
Send E-Mail Sends it.
What is attached automatically. Every message carries your WonderLister version, operating
system, customer id, and whether you are on the desktop or online application. The desktop application also
attaches your most recent log file and reports its database version and system details. You do not need to
gather any of that yourself.

Reporting a bug well

The more of this you give us up front, the sooner it is fixed:

  1. Whether you are using the desktop application or the online one.
  2. For the desktop application, which version.
  3. The steps we should take at our end to make it happen.
  4. A screenshot showing the data involved.
  5. A screenshot showing the exact error message.

Screenshots and other files cannot be attached to this form — e-mail them to
[email protected], quoting the same subject.

Sending your database

In the desktop application only. Tick the box before sending and the database is uploaded first; the message
goes out once the upload has finished, with a percentage shown throughout. A large database on a slow
connection genuinely takes a while.

  • You must be on the computer that holds the database. If you are not, the page says so
    and nothing is sent.
  • If the upload fails or times out, the message is not sent, and the page tells you to try
    again. That is deliberate — a message claiming a database is attached when none arrived sends support
    looking for a file that does not exist.

FAQ

Q: Nothing happened when I pressed Send E-Mail.
A: The page reports the first field it cannot accept — e-mail, category, subject and
message are all required. Look for the message above the form.
Q: I do not see the database checkbox.
A: It is only in the desktop application. The online application has no local
database to send.
Q: Do I have to send my database to report a bug?
A: No. It helps us reproduce the problem against your own data, and the page says so,
but it is never required.
Q: How do I attach a screenshot?
A: E-mail it to [email protected]
with the same subject line as your message.
Q: The upload timed out. Was my message sent?
A: No. Send it again — either without the database, or when you are on a better
connection.

Support

For further assistance you can:

← Back to the User Guide index

Or go to Support, the FAQs, or contact us.

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